# Support Guide

Read this page before you open a ticket. Tickets may take up to 24-48 hours for a response, with a longer wait time on the weekend.

#### Recommendations

1. Search the [Docs](https://docs.stratium.xyz/) to better understand concepts you have questions about
2. If you can’t find the answer to your question, you can open a ticket via Discord

   Discord: Go to the [Discord server](https://discord.gg/Xejzq3jM3c) by going to the "open-ticket" channel and clicking the "Create ticket" button. Support will only take place in this ticket channel in the Stratium Discord server. Do not respond to any DMs, which are from impersonator accounts

#### Important reminders

1. Never share your wallet, seed phrase, password, or private key with anyone or any website. If someone directly reaches out to you, assume they are a scammer.
2. There is no Stratium app on any app store. Any app pretending to be the official Stratium app is a scam. Do not download or interact with it.
3. Always check the full URL of any website you interact with. Scammers often use similar looking domains, e.g., “Stratium.xyz,” to prompt users to sign a malicious transaction.
   1. The official Stratium Docs is <https://docs.stratium.xyz/>
   2. The official Stratium website is <https://stratium.xyz/>
   3. The official X (Twitter) account is <https://x.com/StratiumX>
   4. The official Telegram announcements channel is <https://t.me/+NhYlw3DR_W05M2Y0>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.stratium.xyz/support/support-guide.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.